Refund policy
As this purchase has been made through the distance selling regulations you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase, we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned: -
- Securely Packaged in the original box
- Tracked
- Fully Insured for the price paid
- In the same condition as dispatched
- Without any alterations, tampering, unauthorised testing or damage.
Please also include your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
There are exemptions to online returns which include tailor made / personalised goods such as ring re-sizing
Return postage will be paid by the buyer.
INTERNATIONAL RETURNS WILL NEED TO BE CLEARLY MARKED AS ANTIQUE RETURN.
Failure to do so will result in an import duty charge, which will be deducted from any refund amount.
In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.
