Terms of service
Misrepresentations
Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.
We will not consider the opinion of any other 3rd party.
Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.
ANY UNAUTHORISED TESTING WILL RESULT IN NO REFUNDS BEING MADE UNDER ANY CIRCUMSTANCES.
If the item has been proven to be misrepresented, you will receive a full refund and your shipping costs refunded.
Payment
You can pay for your order by Credit Card, Debit Card, PayPal, Cheque, BACS or Cash. We accept payment in Sterling and Dollars.
Please note, if paying by Credit Card, that items will not be shipped until funds have cleared. This can take 3-5 days.
Purchases may also occasionally require proof of address.
It is safe to use your credit card with ourselves. We use a secure server for inputting your details and have made every precaution to make your transaction secure. Alternatively, you can call us on England: 0330 223 4559 and submit your order by telephone or email us at enquiries@jewelleryaddiction.com
Payment via BACS and PayPal will facilitate same-day shipping.
Layaway
Layaway is an agreement whereby we reserve an item for you until you have completed all the payments necessary to pay for your item.
As in most instalment plans the customer does not receive the item until it is completely paid for.
Our Layaway Plan is for items of any value, with a minimum deposit of 20% and MUST be completed with a 12-month period.
We welcome Layaway payments and by using the Repayment Calculator here, you can be in full control of your Deposit amount and Repayment duration to suit your circumstances.
If goods purchased on layaway are later returned or a customer changes their mind, after 1 week of deposit payment, a 15% restocking administration fee is applicable based on the item selling price, to cover our costs in re-listing and re-marketing the item.
If you wish to take advantage of our Layaway Scheme please call us on 0330 223 4559 or email us at enquiries@jewelleryaddiction.com
Discount codes or promotions can only be used against Layaway items at the point of layaway and not during repayment period.
HOLDING DEPOSITS
A 20% refundable deposit can be made to hold items for a maximum duration of 7 days.
Interest Free Finance
We have partnered with Klarna to offer a flexible range of interest-free payment options for UK residents. The benefit of using this finance option is that once the deposit has been taken and finance agreed we can despatch your item straight away. Following the link for further details - Klarna
Prices
We will ensure that the price of goods and services we are offering are clear and easily found. That means that the price is clearly seen and no hidden extras such as taxes.
A postage delivery charge is added to each sale, see above.
The price you pay is displayed on the website at the time we receive your order, however, while we try to ensure that all prices on our website are accurate, errors may occur, In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund.
Re-Sizing
The majority of our rings can be resized and this service has a small fee.
If an item is to be resized this can take up to 7-10 days.
Once a ring is resized a refund cannot be offered but an exchange item is welcomed.
